1.1 Introduction
These Terms and Conditions govern all orders placed with Signature Signs Telford (“we”, “us”, “our”). By placing an order through our website or directly with us, you agree to be bound by these terms. Please read them carefully before ordering.
1.2 About Us
Signature Signs Telford is a bespoke sign design, manufacturing and installation company based in Telford, Shropshire, UK. We are VAT registered. All products are manufactured in-house.
1.3 Orders
All orders are subject to acceptance and availability. By placing an order you confirm that:
We reserve the right to refuse or cancel any order at our discretion. In the event of cancellation we will notify you promptly and issue a full refund where payment has been taken.
1.4 Artwork & Design
For print-ready orders, you are responsible for supplying artwork at the correct size and resolution (minimum 300dpi). We accept no liability for print quality issues arising from low-resolution or incorrectly sized artwork supplied by the customer.
Where a design service is purchased, two rounds of revisions are included. Additional revisions will be charged at our standard hourly rate.
1.5 Pricing & VAT
All prices displayed on our website are exclusive of VAT unless otherwise stated. VAT will be added at the current rate (20%) at checkout. Delivery charges are shown separately and also subject to VAT.
1.6 Payment
Full payment is required at the time of ordering unless a prior credit account has been agreed in writing. We accept payment by debit card, credit card, and bank transfer.
1.7 Intellectual Property
You retain ownership of any artwork or branding you supply to us. By submitting artwork you grant us a licence to use it solely for the purpose of fulfilling your order. We retain the right to use completed work in our portfolio and marketing materials unless you request otherwise in writing.
1.8 Limitation of Liability
Our total liability to you shall not exceed the value of the order in question. We are not liable for indirect or consequential losses including lost profits or business opportunities.
1.9 Governing Law
These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
2.1 Delivery Options
We offer UK-wide delivery via courier with two service levels:
2.2 Large & Bespoke Orders
For large format or bespoke orders, delivery may be subject to a separate quote based on size, weight and packaging requirements. We will confirm the delivery cost with you before dispatch. No goods will be dispatched until delivery charges are agreed and paid.
2.3 Dispatch
All orders are dispatched the next working day following completion of production. Production begins once your order is placed and artwork has been confirmed. Orders placed after 2pm may be processed the following working day.
2.4 Same Day Collection
Local collection from our Telford workshop is available at no charge. Orders placed before 2pm on a working day will be ready for same day collection once produced. We will notify you when your order is ready.
2.5 Delivery Address
It is your responsibility to ensure the delivery address provided is correct and complete. We cannot accept liability for orders delivered to an incorrect address provided at the time of ordering.
2.6 Damaged in Transit
If your order arrives damaged, please notify us within 48 hours of receipt with photographic evidence. We will arrange a replacement at no additional cost. Please retain the original packaging as this may be required for a courier claim.
3.1 Custom & Printed Orders
All of our products are custom manufactured to your specification. Production begins automatically once your order is placed and artwork is confirmed. For this reason we are unable to accept cancellations once an order has entered production.
3.2 Before Production Begins
If you need to cancel an order and production has not yet commenced, please contact us immediately by phone or email. We will make every effort to stop production, however we cannot guarantee cancellation will be possible once the order has been processed.
Where cancellation is possible before production, a full refund will be issued within 5–10 working days.
3.3 Design Orders
Where a design service has been purchased and design work has already commenced, a cancellation fee equivalent to the time spent on design work will be deducted from any refund.
3.4 Your Statutory Rights
Please note that under the Consumer Contracts Regulations 2013, the right to cancel within 14 days does not apply to goods that are clearly personalised or made to a consumer’s specification. As all our products are custom manufactured, this exemption applies to the majority of our orders.
4.1 Custom Products
As all of our products are bespoke and manufactured to your specific requirements, we do not accept returns or offer refunds on custom orders except in the circumstances set out below.
4.2 Damaged on Arrival
If your order arrives damaged in transit, we will provide a full replacement at no charge. To qualify for a replacement:
We reserve the right to request the return of damaged goods before issuing a replacement. Return postage costs in this circumstance will be covered by us.
4.3 Manufacturing Faults
If a product is faulty due to an error on our part — including incorrect print, wrong size, or manufacturing defect — we will replace the item at no cost to you. Please notify us within 7 days of receipt with details and photographic evidence of the fault.
We will not be liable for faults arising from:
4.4 Refunds
Refunds are only issued where a replacement cannot be provided within a reasonable timeframe, or where the order was cancelled before production as described in our Cancellation Policy. Refunds will be processed to the original payment method within 5–10 working days.
4.5 Contact
To report a damaged or faulty order, please contact us at:
Email: [email protected]
Phone: 01952324370
Address: Unit 28, Tweedale Court, Telford tf7 4jz
Last updated: June 2026
